Orders are shipped from Melbourne, VIC within 1–2 business days.

Most metro areas receive parcels in 3–8 business days , while WA, NT, or remote areas may take a little longer.

We don’t accept returns or refunds for change of mind or personal preference.

If your order arrives damaged or faulty, please contact us within 7 days at 📧 info@machadoin.com

Please include the following:

• Your order number
• A short description of the problem
• Clear photos showing:
  • The damaged item
  • The outer packaging
  • The parcel label (with reference number visible)
  • The inner packaging (e.g. bubble wrap or cushioning)

Once we review your request, we’ll find the best solution — this may include a refund or replacement, depending on the situation.

Is it dishwasher safe?

Yes — the ceramic bowl and whisk stand are dishwasher safe and suitable for everyday use.

Care guide for your matcha set:

• Ceramic bowl & whisk stand: Dishwasher safe, and avoid abrasive scrubber.
• Bamboo whisk (chasen): Rinse with warm water only — avoid soap to preserve the natural bamboo fibers.
• Do not use boiling water on the whisk: Extremely hot water may weaken or warp the bamboo.
• Let the whisk air dry naturally on its stand to help maintain its shape.
• Bamboo scoop (chashaku): rinse lightly.

With proper care, your matcha tools will stay in beautiful condition for many everyday rituals.

Slight variations in color may occur due to lighting and screen differences, but the overall appearance remains true to the product.

For the blue matcha set, a soft yellowish tint may naturally appear on the surface as part of the glazing process. This is normal and part of the piece’s character.