Refund policy

Last updated: [February 28 2026]

Thank you for shopping with us. 

We do not accept returns for change of mind. If your item is damaged, faulty, or incorrect, please contact us within 7 days. We will assess the issue in line with Australian Consumer Law and may offer a replacement or refund. Sale items and gift cards are non-returnable. Full details are below.

Change of Mind

We do not accept returns, refunds, or exchanges for change of mind, incorrect selection, or personal preference.

Please choose carefully before placing your order.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, faulty, defective, or incorrect, you must contact us within 7 days of receiving your order at:

📧 info@machadoin.com

Your email must include:

  • Your order number

  • A clear description of the issue

  • Clear photos showing:

    • The damaged or faulty item

    • The outer packaging

    • The parcel label (with tracking/reference visible)

    • The inner packaging (e.g. bubble wrap or cushioning)

Failure to provide sufficient information may delay or result in rejection of your claim.

All claims will be assessed in accordance with Australian Consumer Law.

Resolution

If your claim is approved, we will determine the appropriate resolution based on the circumstances.

This may include:

  • A replacement item (subject to stock availability), or

  • A refund to the original payment method.

The chosen resolution will depend on the nature of the issue and the outcome of our assessment.

Return Requirements

If a return is required:

  • We will provide return instructions

  • Items must not be used, altered, or intentionally damaged

  • Items must be returned in their original condition where reasonably possible

We reserve the right to refuse claims where damage appears to result from misuse, improper handling, or normal wear and tear.

Non-Returnable Items

We do not accept returns for:

  • Gift cards

  • Sale or clearance items

  • Items that have been used, worn, or altered

Consumer guarantees apply to faulty goods as required by law.

Refund Processing

If a refund is approved, it will be processed to your original payment method within 5–10 business days after approval.

Please note that your bank or payment provider may require additional time to process the transaction.

If you have any questions, please contact us at:

📧 info@machadoin.com